Ek Umeed Trust, herein referred to as “the Company,” values your satisfaction and is committed to providing products and services of the highest quality. This Refund Policy outlines the Company’s procedures and guidelines for processing refunds in a fair and transparent manner
The Company is committed to facilitating fair and timely refunds to our customers while complying with relevant laws and regulations. This policy establishes the following principles:
Defective or Damaged Products:Customers are eligible for a refund if they receive defective or damaged products. Please notify us within [Specify the timeframe, e.g., 14 days] of receipt to initiate the refund process.
Service Cancellation: Customers are eligible for a refund for canceled services, subject to the terms and conditions of the specific service agreement. Refund eligibility will be determined on a case-by-case basis.
Certain products or services may be non-refundable, as clearly specified at the time of purchase or in the relevant service agreement.
To request a refund, please contact our customer support at [Specify Contact Information]. Provide the necessary details, including your order number, product details, and the reason for your refund request.
The Company will review refund requests and notify you of the decision within [Specify the timeframe, e.g., 10 business days].
Approved refunds will be processed using the original payment method, unless otherwise agreed upon.
If you need to cancel an order or return a product, please follow our [Insert link to Return and Cancellation Policy].
For questions or concerns related to this Refund Policy, please contact:
